Refund policy
Every ShirleyNot item is printed to order, just for you. Because nothing is pre-made or restocked, we don't accept returns or exchanges for change of mind or for ordering the wrong size. Please check the size chart on the product page before you order.
But if we got it wrong, we fix it. Free.
We'll replace or refund, free of charge, if:
- The item arrives damaged, misprinted, or defective
- You received the wrong item, size, or colour
- Your order never arrives
How to make a claim
Email support@shirleynot.com within 30 days of delivery with your order number and a clear photo showing the issue. We reply within 1 business day. If approved, we'll ship a replacement free or refund you in full - your choice. Please don't ship anything back unless we ask you to. In most cases we don't need the item returned.
Sizing
A size chart with measurements appears on every product page. Ordering a size that doesn't fit isn't a defect and we can't cover it. If you're between sizes, size up, or email us before ordering and we'll help you choose.
Lost or undelivered packages
If tracking says delivered but the package isn't there, please check with your household and neighbours first, then contact us within 30 days of the delivery date. If a package is genuinely lost in transit, we'll reship or refund.
Wrong address
Please double-check your address at checkout. If an order comes back to us because the address was wrong or incomplete, we'll contact you to arrange reshipment, and reshipping is the customer's responsibility. If the mistake was ours, we cover everything.
Cancellations and changes
Orders go into production quickly. Email us within 12 hours of ordering and we'll cancel or change it if production hasn't started. Once production begins we can't cancel or modify an order.
Personalised items
Personalised products are made with the text you supply, so please proofread it carefully. We can't refund or replace a personalised item because of a typo in the text you entered. Printing errors on our side are covered exactly as above.
Sale items and gift cards
Damage and defect claims apply to sale items exactly as they do to full-price items. Gift cards are non-refundable.
Refund timing
Approved refunds go back to your original payment method. Most banks post them within 5-10 business days.
Questions
Email support@shirleynot.com. A real person reads it, and we reply within 1 business day.